Terms and Policies
This Privacy Policy applies when you use our Services (described below). We offer our users choices about the data we collect, use and share as described in this Privacy Policy.
We use the term “Designated Countries” to refer to countries in the European Union (EU), European Economic Area (EEA), and Switzerland.
Services:
This Privacy Policy applies to your use of our Services, whether you are a Member or a Visitor.
This Privacy Policy applies to xquic.com and other xquic-related sites, apps, communications and services (“Services”), including off-site Services, such as our ad services. For residents of Nevada, California or Designated countries, additional disclosures required by law may be found below.
Change:
Changes to the Privacy Policy apply to your use of our Services after the “effective date.”
xquic (“we” or “us”) can modify this Privacy Policy, and if we make material changes to it, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective. If you object to any changes, you may close your account.
You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy, as of its effective date.
1. Data
1.1. Data You Provide To Us
You provide data to create an account with us. To create an account, you need to provide data including your name, email address and/or mobile number, and a password. If you register for a premium Service, you will need to provide payment (e.g., credit card) and billing information.
1.2. Profile
You have choices about the information on your profile, such as your education, work experience, skills, photo and city or area you are located. You don’t have to provide additional information on your profile; however, profile information helps you to get more from our Services, including helping you find business opportunities. It’s your choice whether to include personal or sensitive information on your profile and to make that sensitive information public. Please do not post or add personal data to your profile that you would not want to be publicly available.
You give other data to us, such as by syncing your address book, contacts or calendar.
1.3. Posting and Uploading
We collect personal data from you when you provide, post or upload it to our Services, such as when you fill out a form, (e.g., with demographic data or salary), respond to a survey, contact a Seller, or submit a resume, upload a document, or fill out a job application on our Services. If you opt to import your address book, we receive your contacts (including contact information your service provider(s) or app automatically added to your address book when you communicated with addresses or numbers not already in your list).
If you sync your contacts or calendars with our Services, we will collect your address book and calendar meeting information to keep growing your network by suggesting connections for you and others, and by providing information about events, e.g. times, places, attendees and contacts.
You don’t have to post or upload personal data; though if you don’t, it may limit your ability to grow and engage with your network over our Services.
1.4. Data From Others
Others may post or write about you.
1.5. Content and News
You and others may post content that includes information about you (as part of articles, posts, comments, videos) on our Services. Unless you opt-out, we collect public information about you, such as information about your business, professional-related news and accomplishments and make it available as part of our Services (e.g. suggestions for your profile, or notifications to others of mentions in the news).
Others may sync their contacts or calendar with our Services.
1.6. Contact and Calendar Information
We receive personal data (including contact information) about you when others import or sync their contacts or calendar with our Services, associate their contacts with Member profiles, scan and upload business cards, or send messages using our Services (including invites or connection requests). If you or others opt-in to sync email accounts with our Services, we will also collect “email header” information that we can associate with Member profiles.
Customers and partners may provide data to us.
1.7. Partners
We receive personal data (e.g., your job title and work email address) about you when you use the services of our customers and partners, such as employers or prospective employers and applicant tracking systems providing us job application data.
1.8. Related Companies and Other Services
We receive data about you when you use some of the other services provided by us or our affiliates, including Microsoft. For example, you may choose to send us information about your contacts in Microsoft apps and services, such as Outlook, for improved professional networking activities on our Services.
1.9. Service Use
We log your visits and use of our Services, including mobile apps. We log usage data when you visit or otherwise use our Services, including our sites, app and platform technology, such as when you view or click on content (e.g., learning video) or ads (on or off our sites and apps), perform a search, install or update one of our mobile apps, share articles or apply for jobs. We use log-ins, cookies, device information, and internet protocol (“IP”) addresses to identify you and log your use.
1.10. Cookies and Similar Technologies
We collect data through cookies and similar technologies. We use cookies and similar technologies (e.g., pixels and ad tags) to collect data (e.g., device IDs) to recognize you and your device(s) on, off and across different services and devices where you have engaged with our Services. We also allow some others to use cookies as described in our Cookie Policy. If you are outside the Designated Countries, we also collect (or rely on others who collect) information about your device where you have not engaged with our Services (e.g., ad ID, IP address, operating system and browser information) so we can provide our Members with relevant ads and better understand their effectiveness. You can opt out from our use of data from cookies and similar technologies that track your behavior on the sites of others for ad targeting and other ad-related purposes.
1.11. Your Device and Location
We receive data from your devices and networks, including location data.
When you visit or leave our Services (including some plugins and our cookies or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to and the time of your visit. We also get information about your network and device (e.g., IP address, proxy server, operating system, web browser and add-ons, device identifier and features, cookie IDs and/or ISP, or your mobile carrier). If you use our Services from a mobile device, that device will send us data about your location based on your phone settings. We will ask you to opt-in before we use GPS or other tools to identify your precise location.
1.12. Messages
If you communicate through our Services, we learn about that.
We collect information about you when you send, receive, or engage with messages in connection with our Services. For example, if you get a xquic connection request, we track whether you have acted on it and will send you reminders. We also use automatic scanning technology on messages to support and protect our site. For example, we use this technology to suggest possible responses to messages and to manage or block content that violates our User Agreement or Business Community Policies from our Services.
1.13. Workplace Information
When your employer buys a premium Service for you to use, they give us data about you and your eligibility to use the Services that they purchase for use by their workers, students or alumni. For example, we will get contact information for “Company Page” administrators and for authorizing users of our premium Services, such as our recruiting, sales or learning products.
1.14. Sites and Services of Others
We get data when you visit sites that include our ads, cookies or some of our plugins or when you log-in to others’ services with your xquic account.
We receive information about your visits and interaction with services provided by others when you log-in with xquic or visit others’ services that include some of our plugins (such as “Apply with xquic”) or our ads, cookies or similar technologies
1.15. Other
We are improving our Services, which means we get new data and create new ways to use data.
Our Services are dynamic, and we often introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we collect, use or share your data, we will notify you and may also modify this Privacy Policy.
2. How We Use Your Data
We use your data to provide, support, personalize and develop our Services.
How we use your personal data will depend on which Services you use, how you use those Services and the choices you make in your settings. We use the data that we have about you to provide and personalize our Services, including with the help of automated systems and inferences we make, so that our Services (including ads) can be more relevant and useful to you and others.
Our Services allow you to stay in touch and up to date with colleagues, partners, clients, and other professional contacts. To do so, you can “connect” with the professionals who you choose, and who also wish to “connect” with you. Subject to your and their settings, when you connect with other Members, you will be able to search each other’s connections in order to exchange professional opportunities.
We use data about you (such as your profile, profiles you have viewed or data provided through address book uploads or partner integrations) to help others find your profile, suggest connections for you and others (e.g. Members who share your contacts or job experiences) and enable you to invite others to become a Member and connect with you. You can also opt-in to allow us to use your precise location or proximity to others for certain tasks (e.g. to suggest other nearby Members for you to connect with, calculate the commute to a new job, or notify your connections that you are at a professional event).
It is your choice whether to invite someone to our Services, send a connection request, or allow another Member to become your connection. When you invite someone to connect with you, your invitation will include your network and basic profile information (e.g., name, profile photo, job title, region). We will send invitation reminders to the person you invited. You can choose whether or not to share your own list of connections with your connections.
2.1. Stay Informed
Our Services allow you to stay informed about news, events and ideas regarding professional topics you care about, and from professionals you respect. Our Services also allow you to improve your professional skills, or learn new ones. We use the data we have about you (e.g., data you provide, data we collect from your engagement with our Services and inferences we make from the data we have about you), to personalize our Services for you, such as by recommending or ranking relevant content and conversations on our Services. We also use the data we have about you to suggest skills you could add to your profile and skills that you might need to pursue your next opportunity. So, if you let us know that you are interested in a new skill (e.g., by watching a learning video), we will use this information to personalize content in your feed, suggest that you follow certain members on our site, or suggest related learning content to help you towards that new skill. We use your content, activity and other data, including your name and photo, to provide notices to your network and others.
2.2. Career
Our Services allow you to explore careers, evaluate educational opportunities, and seek out, and be found for, career opportunities. Your profile can be found by those looking to hire (for a job or a specific task) or be hired by you. We will use your data to recommend jobs or mentees, show you and others relevant professional contacts (e.g., who work at a company, in an industry, function or location or have certain skills and connections). You can signal that you are interested in changing jobs and share information with recruiters. We will use your data to recommend jobs to you and you to recruiters. We may use automated systems to provide content and recommendations to help make our Services more relevant to our Members, Visitors and customers. Keeping your profile accurate and up-to-date may help you better connect to others and to opportunities through our Services.
2.3. Productivity
Our Services allow you to collaborate with colleagues, search for potential clients, customers, partners and others to do business with. Our Services allow you to communicate with other Members and schedule and prepare meetings with them. If your settings allow, we scan messages to provide “bots” or similar tools that facilitate tasks such as scheduling meetings, drafting responses, summarizing messages or recommending next steps.
2.4 Advertising
We serve you tailored ads both on and off our Services. We offer you choices regarding personalized ads, but you cannot opt-out of seeing other ads.
We target (and measure the performance of) ads to Members, Visitors and others both on and off our Services directly or through a variety of partners, using the following data, whether separately or combined:
- Data from advertising technologies on and off our Services, pixels, ad tags, cookies, and device identifiers;
- Member-provided information (e.g., profile, contact information, title and industry);
- Data from your use of our Services (e.g., search history, feed, content you read, who you follow or is following you, connections, groups participation, page visits, videos you watch, clicking on an ad, etc.), including as described in Section 1.3;
- Information from advertising partners, vendors and publishers; and
- Information inferred from data described above (e.g., using job titles from a profile to infer industry, seniority, and compensation bracket; using graduation dates to infer age or using first names or pronoun usage to infer gender; using your feed activity to infer your interests; or using device data to recognize you as a Member).
We will show you ads called sponsored content which look similar to non-sponsored content, except that they are labeled as advertising (e.g., as “ad” or “sponsored”). If you take a social action (such as like, comment or share) on these ads, your action is associated with your name and viewable by others, including the advertiser. Subject to your settings, if you take a social action on the xquic Services, that action may be mentioned with related ads.
2.5. Ad Choices
We adhere to certain principles for interest-based advertising and participate in industry opt-outs from such ads. This does not opt you out of receiving advertising; you will continue to get other ads by advertisers not listed with these self-regulatory tools. You can also opt-out specifically from our uses of certain categories of data to show you more relevant ads. For Visitors, the setting is here.
2.6. Info to Ad Providers
We do not share your personal data with any third-party advertisers or ad networks except for: (i) hashed IDs or device identifiers (to the extent they are personal data in some countries); (ii) with your separate permission (e.g., in a lead generation form) or (iii) data already visible to any users of the Services (e.g., profile). However, if you view or click on an ad on or off our Services, the ad provider will get a signal that someone visited the page that displayed the ad, and they may, through the use of mechanisms such as cookies, determine it is you. Advertising partners can associate personal data collected by the advertiser directly from you with hashed IDs or device identifiers received from us. In such instances, we seek to contractually require such advertising partners to obtain your explicit, opt-in consent before doing so.
2.7. Marketing
We promote our Services to you and others.
In addition to advertising our Services, we use Members’ data and content for invitations and communications promoting membership and network growth, engagement and our Services, such as by showing your connections that you have used a feature on our Services.
2.8. Developing Services and Research
We develop our Services and conduct research. We use data, including public feedback, to conduct research and development for our Services in order to provide you and others with a better, more intuitive and personalized experience, drive membership growth and engagement on our Services, and help connect professionals to each other and to economic opportunity.
We seek to create economic opportunity for Members of the global workforce and to help them be more productive and successful. We use the personal data available to us to research social, economic and workplace trends, such as jobs availability and skills needed for these jobs and policies that help bridge the gap in various industries and geographic areas. In some cases, we work with trusted third parties to perform this research, under controls that are designed to protect your privacy. We publish or allow others to publish economic insights, presented as aggregated data rather than personal data.
2.9. Surveys
Polls and surveys are conducted by us and others through our Services. You are not obligated to respond to polls or surveys, and you have choices about the information you provide. You may opt-out of survey invitations.
2.10. Customer Support
We use data to help you and fix problems.
We use data (which can include your communications) to investigate, respond to and resolve complaints and for Service issues (e.g., bugs).
2.11. Insights That Do Not Identify You
We use data to generate insights that do not identify you.We use your data to produce and share insights that do not identify you. For example, we may use your data to generate statistics about our members, their profession or industry, to calculate ad impressions served or clicked on, or to publish visitor demographics for a Service or create demographic workforce insights.
2.12. Security and Investigations
We use data for security, fraud prevention and investigations.
We use your data (including your communications) for security purposes or to prevent or investigate possible fraud or other violations of our User Agreement and/or attempts to harm our Members, Visitors or others.
3. How We Share Information
3.1 Your Profile & Posts, Likes, Follows, Comments & Messages
Any data that you include on your profile and any content you post or social action (e.g., likes, follows, comments, shares) you take on our Services will be seen by others, consistent with your settings.
Your profile is fully visible to all Members and customers of our Services. Subject to your settings, it can also be visible to others on or off of our Services (e.g., Visitors to our Services or users of third- party search engines). Your settings, degree of connection with the viewing Member, the subscriptions they may have, their usage of our Services, access channels and search types (e.g., by name or by keyword) impact the availability of your profile and whether they can view certain fields in your profile.
Our Services allow viewing and sharing information including through posts, likes, follows and comments.
- When you share an article or a post (e.g., an update, image, video or article) publicly it can be viewed by everyone and re-shared anywhere (subject to your settings). Members, Visitors and others will be able to find and see your publicly-shared content, including your name (and photo if you have provided one).
- In a group, posts are visible to others in the group. Your membership in groups is public and part of your profile, but you can change visibility in your settings.
- Any information you share through companies’ or other organizations’ pages on our Services will be viewable by it and others who visit those pages.
- When you follow a person or organization, you are visible to others and that “page owner” as a follower.
- We let senders know when you act on their message, subject to your settings where applicable.
- Subject to your settings, we let a Member know when you view their profile.
- When you like or re-share or comment on another’s content (including ads), others will be able to view these “social actions” and associate it with you (e.g., your name, profile and photo if you provided it).
Your employer can see how you use Services they provided for your work (e.g. as a recruiter or sales agent) and related information. We will not show them your job searches or personal messages.
3.2. Others’ Services
You may link your account with others’ services so that they can look up your contacts’ profiles, post your shares on such platforms, or enable you to start conversations with your connections on such platforms. Excerpts from your profile will also appear on the services of others.
Subject to your settings, other services may look up your profile. When you opt to link your account with other services, personal data will become available to them. The sharing and use of that personal data will be described in, or linked to, a consent screen when you opt to link the accounts. For example, you may link your Twitter or WeChat account to share content from our Services into these other services, or your email provider may give you the option to upload your xquic contacts into its own service. Third-party services have their own privacy policies, and you may be giving them permission to use your data in ways we would not. You may revoke the link with such accounts.
Subject to your settings, excerpts from your profile will appear on the services of others (e.g., search engine results, mail and calendar applications that show a user limited profile data of the person they are meeting or messaging, social media aggregators, talent and lead managers). “Old” profile information remains on these services until they update their data cache with changes you made to your profile.
3.3. Related Services
We share your data across our different Services and xquic affiliated entities.
We will share your personal data with our affiliates to provide and develop our Services. We may combine information internally across the different Services covered by this Privacy Policy to help our Services be more relevant and useful to you and others. For example, we may personalize your feed or job recommendations based on your learning history.
3.4. Service Providers
We may use others to help us with our Services.
We use others to help us provide our Services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
3.5. Legal Disclosures
We may need to share your data when we believe it’s required by law or to help protect the rights and safety of you, us or others.
It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of our Services (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of xquic, our Members, personnel or others. We attempt to notify Members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand nor do we promise that we will succeed in any legal challenge we mount.
3.6. Change in Control or Sale
We may share your data when our business is sold to others, but it must continue to be used in accordance with this Privacy Policy.
We can also share your personal data as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.
4. Security
We monitor for and try to prevent security breaches. Please use the security features available through our Services.We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data will be free from unauthorized access, disclosure, alteration or destruction by any means, including by breach of any of our physical, technical, or managerial safeguards.
4.1. Cross-Border Data Transfers
We may store and use your data outside your home country. We process data both inside and outside of the United States and rely on legally-provided mechanisms to lawfully transfer data across borders. Countries where we process data may have laws which are different from, and potentially not as protective as, the laws of your own country.
4.2. Lawful Bases for Processing
We have lawful bases to collect, use and share data about you. You have choices about our use of your data. At any time, you can withdraw consent you have provided by going to settings.
We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g., to deliver the xquic Services you have requested) and “legitimate interests.”
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact our Data Protection Officer.
4.3. Direct Marketing
We currently do not share personal data with third parties for their direct marketing purposes without your permission.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Retention
We keep most of your personal data for as long as your account is open.We generally retain your personal data as long as you keep your account open or as needed to provide you Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. Even if you only use our Services when looking for a new job every few years, we will retain your information and keep your profile open, unless you close your account. In some cases, we choose to retain certain information (e.g., insights about Services use) in a depersonalized or aggregated form.
5.1. Rights to Access and Control Your Personal Data
- You can access or delete your personal data. You have many choices about how your data is collected, used and shared.We provide many choices about the collection, use and sharing of your data, from deleting or correcting data you include in your profile and controlling the visibility of your posts to advertising opt-outs and communication controls. We offer you settings to control and manage the personal data we have about you.
For personal data that we have about you, you can:
Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you). - Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
- Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
- Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.
You may also contact us using the contact information below, and we will consider your request in accordance with applicable laws.Residents in the Designated Countries and other regions may have additional rights under their laws.
5.2. Account Closure
We keep some of your data even after you close your account. If you choose to close your xquic account, your personal data will generally stop being visible to others on our Services within 24 hours. We generally delete closed account information within 30 days of account closure, except as noted below.
We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse (e.g., if we have restricted your account for breach of our Business Community Policies), enforce our User Agreement, or fulfill your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your account has been closed.
Information you have shared with others will remain visible after you close your account or delete the information from your own profile or mailbox, and we do not control data that other Members have copied out of our Services. Groups content and ratings or review content associated with closed accounts will show an unknown user as the source. Your profile may continue to be displayed in the services of others (e.g., search engine results) until they refresh their cache.
6. Contact Information
You can contact us or use other options to resolve any complaints.If you have questions or complaints regarding this Policy, please first contact xquic online. You can also reach us by physical mail at xquic, 10907 Valley Forge Circle, King of Prussia, PA 19406. Residents in the Designated Countries and other regions may also have the right to contact our Data Protection Officer. If this does not resolve your complaint, Residents in the Designated Countries and other regions may have more options under their own laws.
A. CALIFORNIA RESIDENTS: YOUR CALIFORNIA PRIVACY RIGHTS
Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights around xquic’s collection, use, and sharing of their personal information.
xquic does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information.
xquic collects various categories of personal information when you use the Service, including identifiers, commercial information, internet or other electronic network or device activity information, geolocation data, and professional information. A more detailed description of the information xquic collects and how we use it is provided above. Section 3 describes the categories of third parties with whom we share personal information, and what information may be shared under different circumstances.
If you are a resident of California, you have the right to request to know what personal information has been collected about you, and to access that information. You also have the right to request deletion of your personal information, though exceptions under the CCPA may allow xquic to retain and use certain personal information notwithstanding your deletion request. You can learn more about how to submit a data rights request through xquic’s Support Center. You may also send your request by email to support[at]xquic[dot]com. We will not discriminate against you for exercising your rights under the CCPA. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.
Separate from the CCPA, California’s Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you request such disclosure. If you have any questions regarding this policy, or would like to change your preferences, you may contact us at the address listed above in Section 6.
B. NEVADA RESIDENTS: YOUR NEVADA PRIVACY RIGHTS
Nevada law (SB 220) requires website operators to provide a way for Nevada consumers to opt out of the sale of certain information that the website operator may collect about them. xquic does not sell your personal information to third parties as defined in Nevada law, and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. If you have any questions regarding our data privacy practices or our compliance with Nevada data privacy law, please contact us through the Support Center.
C. EUROPEAN RESIDENTS: YOUR PRIVACY RIGHTS AND INTERNATIONAL DATA TRANSFER
If you are a European Resident, you have the right to access your personal data, and the right to request that we correct, update, or delete your personal data. You can object to the processing of your personal information, ask us to restrict processing of your personal information, and request portability of your personal information. Additional information regarding your exercise of these rights is available through the Support Center. Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. The Service generally provides you with a reasonable means to view and change your profile information and you can opt-out of marketing communications at any time by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you or in your account settings. If you have any questions or comments about the processing of your personal information, you may contact us as described in Section 6 above. Please note that if you are a European Resident, the “data controller” responsible for protecting your personal data related to the Service is TBD.
For European Residents, please note that the personal information we obtain from or about you may be transferred, processed, and stored outside of the EEA or Switzerland for the purposes described in this Privacy Policy, including in the United States of America. We take the privacy of our users seriously and therefore take steps to safeguard your information, including ensuring an adequate level of data protection in accordance with E.U. standards in effect as of the date of this Privacy Policy. These steps include use of the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection laws. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.
These Terms and Conditions, together with the customer “Order Form, and, collectively with these Terms and Conditions, the “Agreement”), set forth the rights and obligations of xquic, LLC (“Service Provider”) and the company/hotel/entity identified on the Order Form (“Customer”) with respect to Service Provider’s services to Customer identified on the Order Form (the “Services”). Customer and Company shall be collectively referenced herein as the “Parties” and each individually as a “Party.”
1. Services
During the term of the Agreement, Service Provider will provide to Customer those Services that are identified on the Order Form, subject to the terms and conditions set forth in this Agreement. Service Provider will provide such Services in a commercially reasonable manner and in accordance with applicable industry standards.
1.1. Additional and Future Services
In addition to the OTA Commission Dispute Services and OTA Overpayment Recovery Services described in this Agreement, Service Provider may offer additional services that are not directly related to OTA commissions or OTA payments (“Additional Services”). Any such Additional Services selected by Customer will be specified on the Order Form and provided in accordance with the terms of this Agreement.
Certain Services provided under this Agreement, including Additional Services, may require a setup or onboarding period before becoming fully operational. If a Service selected by Customer is not available for immediate activation at the time this Agreement is executed, Customer will be placed on a waitlist for such Service.
If the Service selected includes a recurring monthly fee or a set-up fee, the first month’s fee and set-up fee will be charged at the time of execution of this Agreement. The fees(s) secure the Customer’s place in the activation queue and are non-refundable. Upon activation of the Service, subsequent monthly fees will be charged in accordance with Section 8 of this Agreement.
Service Provider shall notify Customer when the Service becomes active and shall use commercially reasonable efforts to minimize onboarding delays.
2. Customer Data
To provide Services set forth in this Agreement, Service Provider utilizes proprietary software (the “Service Provider System”), which Service Provider System requires access to the data and information (the “Customer Data”) contained on all of Customer’s computer systems and records, including systems and records hosted at the Customer’s location as well as the cloud-based remotely hosted ones (collectively, the “Customer Systems”). Customer agrees to provide Service Provider, during the term of this Agreement, with (i) unfettered administrator-level or comparable access to the Customer Systems; and (ii) such Customer Data as may be requested by the Service Provider from time to time. Customer represents, warrants, and covenants that it has and will continue to have the right (including, without limitation, all necessary third-party authorizations and consents) to grant Service Provider access to the Customer Data and Customer Systems and permit Service Provider to use Customer Data as reasonably necessary to provide the Services under this Agreement. Service Provider shall use commercially reasonable efforts to maintain the confidentiality of the Customer Data that is not generally available to the general public. Customer acknowledges that the Setup Fee (as defined in Section 8.1 below) will not be refunded in the event that Customer does not provide Service Provider with the proper level of access to the Customer Systems.
3. Personally Identifiable Information
The parties acknowledge that Customer Data may include information that identifies or may be used to identify individuals that may be protected under federal, state, or local laws governing individual privacy (“PII”). Customer represents, warrants, and covenants that it has secured and will continue to secure all authorizations and consents necessary to provide PII to Service Provider. Service Provider’s use and/or disclosure of PII is subject to Service Provider’s Privacy Policy (available at https://xquic.com/terms-and-policies/), as may be updated from time to time by Service Provider.
4. Communications with OTAs
As part of the Services, Service Provider will need to interact and communicate with travel agencies (“OTAs”) on behalf of Customer, which interactions and communications may involve requesting and receiving certain payments that may be due to Customer from the OTAs (the “OTA Payments”) and reconciling commissions charged by OTAs (the “OTA Commissions”). Customer authorizes Service Provider to act as Customer’s agent for the limited purpose of communicating with OTAs on behalf of Customer, requesting, receiving, and collecting the OTA Virtual Cards (as defined in Section 6 below), the OTA Virtual Card Information (as defined in Section 6 below), and/or OTA Payments, and causing OTAs to adjust OTA Commissions. Customer agrees to provide Service Provider with all access, assistance, cooperation, and additional authorizations as may be necessary for Service Provider to interact with the OTAs, request and receive the OTA Virtual Cards, the OTA Virtual Card Information, and the OTA Payments, and facilitate adjustments to OTA Commissions.
5. OTA Commission Dispute Services
As part of the Services, Service Provider will utilize the Service Provider System to (i) analyze the Customer Data and reconcile OTA Commissions, which reconciliation will identify amounts overcharged by OTAs, and may also identify amounts undercharged by OTAs; and (ii) with respect to OTA Commission overcharges, dispute such overcharges with each applicable OTA (the “OTA Commission Dispute Services”). The OTA Commission Dispute Services will be provided by Service Provider on a continuous basis, with the Service Provider System continuously monitoring for and identifying OTA Commission discrepancies within the Customer Systems. Service Provider will not dispute any OTA Commission overpayments that the Service Provider System identifies to have been disputed by Customer with the applicable OTA (the “Customer-Initiated Dispute”), and no Fees (as defined in Section 8 below) will be charged by Service Provider with respect to any Customer-Initiated Disputes and any resulting OTA Payments to Customer. Service Provider will use commercially reasonable efforts to delay a minimum of 72 hours after guest check-out, no-show, or cancellation before performing OTA Commission Dispute Services. This delay is intended to allow time to determine whether a reservation is chargeable and to dispute any OTA commission overcharges related to hotel collect guest reservations. However, during the time the OTA releases its invoice and the deadline to dispute the invoice, there is no delay, and the OTA Commission Dispute Services will be performed immediately. Service Provider reserves the right to adjust this reconciliation timing with prior notice to the customer.
6. OTA Payments
As part of the Services, Service Provider will endeavor to identify and/or recover the OTA Payments from the OTAs on behalf of Customer (the “OTA Virtual Card Identification and/or Recovery Services”). The OTA Payments will be in the form of virtual credit cards issued by OTAs (the “OTA Virtual Cards”), which OTA Virtual Cards will include, inter alia, the OTA Virtual Card number, expiration date, and the amount contained on each OTA Virtual Card (the “OTA Virtual Card Information”). Subject to the terms set forth in this Section 6, Service Provider will provide the OTA Virtual Card Identification and/or Recovery Services by one of the following methods, as selected by Customer:
(1) Service-Provider Recovery Services: Service Provider will endeavor to recover OTA Payments on behalf of Customer by directly collecting such OTA Payments from the OTAs.
(2) OTA Virtual Card Identification Services: Service Provider will identify OTA Virtual Cards and provide Customer with sufficient information to enable Customer to recover the OTA Payments themselves, using their own internal systems and merchant account.
(3) Software-Based Recovery: Service Provider will recover OTA Payments by initiating and processing charges directly through the Customer’s software systems, which may include the Customer’s property management system (PMS), payment gateway, or other merchant processing platforms, provided appropriate access and permissions are granted by the Customer.
6.1. Service-Provider Recovery Services.
As part of the Service-Provider Recovery Services, Service Provider may collect OTA Payments directly from the OTAs and remit such collected OTA Payments, less Fees, Third-Party Expenses (as the terms are defined in Section 8 below), and all other amounts due to Service Provider from Customer. Service Provider shall not initiate collection of any OTA Payments until at least 30 (30) calendar days have passed from the applicable guest’s check-out, cancellation, or no-show date, to allow for accurate chargeability assessment. To enable Service Provider to perform the Service-Provider Recovery Services, prior to Service Provider remitting any OTA Payments to Customer, Customer shall provide Service provider with (i) accurate and complete information for Customer’s bank account where the OTA Payments are to be transferred by Service Provider; and (ii) Customer’s W-9 information. Provider shall have no obligations to remit any OTA Payments to Customer unless and until all of the foregoing information is provided. Customer is solely responsible for accuracy and completeness of Customer’s bank account information, Service Provider shall have no obligation to verify the accuracy, completeness, or the source of such information, and Provider shall have no liability with respect to any information that is incomplete or inaccurate, or that comes from an unauthorized source (including, without limitation, liability for OTA Payments not reaching Customer’s bank account or being remitted to a third-party’s bank account). OTA Payments, less Fees Third-Party Expenses, and all other amounts due to Service Provider from Customer, will be remitted to the bank account identified by Customer on a monthly basis unless the amount of the OTA Payment to be remitted to Customer is below the minimum amount permitted under the applicable bank’s rules pertaining to transfers (in which case the OTA Payment balance to be remitted to Customer will be carried over to the following month).
6.2. OTA Virtual Card Identification Services.
As part of the OTA Virtual Card Identification Services, Service Provider will endeavor to secure the OTA Virtual Card Information and provide such OTA Virtual Card Information to Customer as to enable Customer to secure the OTA Payments through Customer’s own efforts. As part of the OTA Virtual Card Identification Services, Service Provider will endeavor to secure the OTA Virtual Card Information and provide such OTA Virtual Card Information to Customer to enable Customer to recover the corresponding OTA Payments through Customer’s own systems and merchant processing platform. Service Provider shall initiate the identification process no sooner than seven (7) calendar days after the applicable guest’s check-out date, cancellation, or no-show date. This grace period allows the hotel to assess chargeability prior to recovery efforts. Customer acknowledges and agrees that upon delivery of any OTA Virtual Card Information, regardless of whether Customer ultimately charges or successfully collects the OTA Payment—Customer shall owe Service Provider a fee as set forth in the Order Form. This fee is earned by Service Provider upon identification and delivery of the OTA Virtual Card Information and is not contingent upon recovery or success by Customer. Customer further agrees that failure to utilize or act upon the OTA Virtual Card Information does not relieve Customer of its obligation to pay such fee. All such fees will be included in the applicable monthly invoice, subject to the payment terms set forth in Section 8.
6.3. Software-Based Recovery Services
As part of the Software-Based Recovery Services, Service Provider will recover OTA Payments by initiating and processing charges directly through the Customer’s internal software systems, which may include the Customer’s property management system (PMS), payment gateway, or other merchant processing platforms, provided that Customer has granted all necessary access credentials and permissions to enable such functionality. Service Provider shall not initiate the processing of any OTA Payments until at least seven (7) calendar days have passed from the applicable guest’s check-out, cancellation, or no-show date, to ensure accurate chargeability. Customer agrees to provide and maintain all required credentials, access permissions, and system configurations necessary to facilitate the Software-Based Recovery Services. Service Provider shall not be liable for any delays or failures to recover OTA Payments due to inaccurate, incomplete, or revoked access credentials, system limitations, or third-party gateway restrictions. Customer acknowledges and agrees that Service Provider shall be entitled to collect all Fees and applicable Third-Party Expenses for each OTA Payment processed through the Software-Based Recovery Services, regardless of whether the OTA Payment is ultimately settled, reversed, or rejected by the payment processor, and such Fees shall be earned upon submission of the charge attempt. All such Fees will be included in the applicable monthly invoice in accordance with Section 8. Service Provider will include a summary of OTA Payments processed through the Software-Based Recovery Services in the applicable invoice.
7. Business Analytic Services.
If set forth in the Order Form, Service Provider will provide Customer with analysis of Customer’s business-related information and data contained in the Customer Systems (the “Business Analytics Services”). Customer acknowledges that the Business Analytics Services rely on the Customer Data contained in the Customer Systems, and Service Provider is not responsible for the quality, integrity, accuracy, or completeness of any such Customer Data. As such, Service Provider disclaims any and all liability based on any errors or inaccuracies contained in the Customer Data.
8. Fees
8.1. Setup Fee
Customer shall pay the one-time nonrefundable setup fee set forth in the Order Form (the “Setup Fee”). The Setup Fee covers initial work by Service Provider necessary for Service Provider to gain access to Customer’s property management system (the “PMS”) necessary for the performance of the Services. In the event that, during the term of this Agreement, Customer changes the PMS utilized by Customer, Customer shall pay Service Provider with an additional Setup Fee.
8.2. Monthly Fees
As consideration for the Services, Service Provider shall receive the fees set forth in the Order Form (collectively with the Setup Fee, the “Fees”). Service Provider shall be entitled to all such Fees, as well as the Third-Party Expenses (as defined in Section 8.3 below), regardless of whether Customer reduces or terminates Service Provider’s access to the Customer Systems during the applicable time period.
8.3. Third-Party Expenses
In order to provide the Services, Service Provider utilizes services of third parties, for which services Service Provider is charged credit card and bank fees by such third parties (the “Third-Party Expenses”). In addition to the Fees set forth in Sections 8.1 and 8.2 above, Service Provider is entitled to reimbursement from Customer for all such Third-Party Expenses, which Third-Party Expenses will be charged to Customer without any additional markup by Service Provider.
8.4. Invoices and Payments
Service Provider will issue monthly invoices to Customer, setting forth the Fees and Third-Party Expenses due to Service Provider for the applicable time period and the OTA Payments remitted to Customer during such time period. Service Provider shall have the right to retain all Fees, Third-Party Expenses, and all other amounts that may be due to Service Provider from Customer, under this Agreement or otherwise, from any OTA Payments recovered by Service Provider prior to remitting each such OTA Payment to Customer, all of which will be set forth in the applicable invoice. For any Fees, Third-Party Expenses, or other amounts due to Service Provider from Customer that Service Provider does not withhold from the OTA Payments remitted to Customer, Service Provider will charge Customer’s payment method on file with Service Provider, and Customer hereby authorizes Service Provider to do so. In the event that Customer has no valid payment method on file with Service Provider, Customer shall pay all Fees, Third-Party Expenses, and all other amounts due to Provider within fifteen (15) days after the date of the applicable invoice. All past-due amounts shall accrue interest at the rate of one and five-tenths percent (1.5%) per month or the maximum interest rate permitted under applicable law, whichever is lower. Customer shall be responsible for all costs of collection of any unpaid amounts, including reasonable attorneys’ fees incurred by Service Provider in the course of any such collection (including, without limitation, any litigation commenced by Service Provider in the course of such collection). In the event of non-payment of any Fees by Customer when due, Service Provider shall have the right, in addition to all other rights and remedies, to suspend the Services until all outstanding Fees and all other amounts due to Service Provider are paid in full. Disputing credit card charges to pay for xquic fees is not allowed for services already rendered or within 30 days from a written cancel notice sent to xquic. In addition, if the Customer initiates a dispute with their credit card company regarding any legitimate charge from xquic, a fee of $50 per occurrence will apply. This fee is payable by the Customer to xquic immediately upon initiation of the dispute.
8.5. Early Termination Fee
If the Term of this Agreement as stated on the Order is any Term greater than month to month, Customer shall be subject to an Early Termination Fee as described in Section 9 below.
9. Term and Termination.
This Agreement shall commence on the date on which Customer executes this Agreement. The Term of this Agreement is stated on the Order Form and shall be for a month to month Term or a Term greater than month to month.
9.1 Month to Month Term
If the Term is month to month, either Party may terminate this Agreement (i) for any reason or no reason, upon a thirty (30) day written notice to the other party; (ii) in the event of the other Party’s breach of this Agreement, if such breach is not cured within ten (10) days of a written notice of such breach; or (iii) immediately in the event a party becomes insolvent or files a voluntary petition for relief under the U.S. Bankruptcy Code.
9.2 Greater Than Month to Month Term
If the Term is any Term greater than month to month, any termination by Customer before the end of the Term will be subject to an Early Termination Fee. The Early Termination Fee will be based on the “Average Monthly Invoice Amount” which is calculated by dividing the total amount of Fees paid to Service Provider during the previous twelve months prior to the Termination and dividing by the number of months the Customer was invoiced for Fees. The Early Termination Fee will be the greater of $1,000 or the Average Monthly Invoice Amount multiplied by the number of months left on the Agreement. Failure by Customer to provide Customer Data as per Section 2 above will constitute a Termination unless remedied within ten (10) days following notice from Service Provider to Customer.
Service Provider may terminate this Agreement (i) for any reason or no reason, upon a thirty (30) day written notice to Customer; (ii) in the event of the Customer’s breach of this Agreement, if such breach is not cured within ten (10) days of a written notice of such breach; or (iii) immediately in the event Customer becomes insolvent or files a voluntary petition for relief under the U.S. Bankruptcy Code.
Customer may terminate this Agreement and not be subject to the Early Termination Fee (i) in the event of the Service Provider’s breach of this Agreement, if such breach is not cured within ten (10) days of a written notice of such breach; or (ii) immediately in the event Service Provider becomes insolvent or files a voluntary petition for relief under the U.S. Bankruptcy Code.
9.3 Auto-Renew
If the Term of this Agreement is any Term greater than month to month, the Agreement will automatically renew for successive Terms unless Customer provides written notice to Service Provider thirty (30) days prior to the end of the Term.
Upon termination of this Agreement, Service Provider shall have no further obligations to perform any Services other than remit to Customer any OTA Payments recovered by Service Provider (whether before or after the date of termination of the Agreement), less Fees, Third-Party Expenses, and other amounts due to Service Provider. Upon termination of this Agreement, Customer shall pay all Fees, Third-Party Expenses, and all other amounts still due to Service Provider in accordance with Section 8 above.
This Agreement shall automatically transfer to the new owner of the hotel in the event of a sale or change in ownership. It is the sole obligation of the Customer to ensure proper transfer of this Agreement to the new owner. Failure to properly transfer the Agreement will result in the Customer remaining responsible for any costs incurred under this Agreement.
10. Warranty Disclaimer
SERVICE PROVIDER MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE SERVICES PROVIDED UNDER THIS AGREEMENT, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY, (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. ALL WARRANTIES, EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED.
10.1. Accuracy Guarantee – Conditions and Limitations
For certain Services that include an explicit accuracy guarantee as specified in the Order Form or applicable documentation, such guarantee is subject to the following conditions:
(a) Uninterrupted Access Requirement: The accuracy guarantee is contingent upon Service Provider having uninterrupted and continuous access to all necessary third-party platforms, systems, data sources, and Customer Systems as required to perform the applicable Service. Any loss, revocation, or interruption of such access—whether due to expired credentials, Customer inaction, or third-party restrictions—voids the guarantee for the affected period.
(b) Limitation of Guarantee: Service Provider’s liability under any such accuracy guarantee is strictly limited to the actual amount of Fees paid by Customer to Service Provider for the specific Service during the calendar month in which the claim arose.
This Section shall apply notwithstanding any conflicting provisions in this Agreement or related documents.
11. Limitation of Liability.
To the fullest extent permitted under applicable law, Service Provider’s maximum liability under the Agreement shall not exceed the Fees actually received by Service Provider during the twelve (12) month period immediately preceding the event giving rise to Service Provider’s liability. In no event shall Service Provider be liable for any special, indirect, consequential, or punitive damages.
12. Indemnity
Customer shall indemnify, defend, and hold harmless Service Provider, its affiliates, and each of their respective members, managers, shareholders, partners, officers, directors, employees, agents, successors, and assigns (collectively, “Indemnitees”) from and against all claims, actions, causes of action, regulatory proceedings, judgments, fines, costs, expenses (including, without limitation, attorneys’ fees and costs), and liabilities of any and every kind (collectively, “Third-Party Claims”) assessed or brought against, or paid by, any Indemnitee as a result of (i) Service Provider’s provision of Services, including Third-Party Claims arising from Service Provider’s own negligence; (ii) Customer’s breach of any of its obligations or representations under this Agreement; (iii) negligence of any kind or degree or willful misconduct Customer’s utilization of the Services; or (iv) Customer’s violation of applicable law.
13. Relationship of the Parties.
Subject to Section 4 above, Service Provider will provide Services to Customer as an independent contractor, and there is no partnership, joint venture, employer/employee, master/servant, or similar relationship between Service Provider and Customer.
14. Force Majeure
In no event shall Service Provider be liable under this Agreement if it is unable to provide any of the Services due to a natural disaster, war, insurrection, epidemic, pandemic, government restrictions or orders, strikes, communication line failures, or similar circumstances outside of Service Provider’s control (each, a “Force Majeure Event”). In the event of an occurrence of a Force Majeure Event, Service Provider’s obligations to provide the Services shall be suspended for the duration of the Force Majeure Event.
15. Governing Law Venue
This Agreement shall be governed by, and interpreted and construed in accordance with, the laws of the Commonwealth of Pennsylvania, without consideration of its conflict of laws principles. All lawsuits arising from or related to this Agreement shall be commenced only in the Court of Common Pleas for Montgomery County, Pennsylvania of the United States Court for the Eastern District of Pennsylvania, such courts shall be the exclusive venue for any litigation arising out of related to this Agreement, and the Parties consent to the jurisdiction of such courts.
16. Jury Trial Waiver
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SERVICE PROVIDER AND CUSTOMER EACH WAIVES ITS RIGHT TO A JURY TRIAL IN ANY LITIGATION ARISING FROM OR RELATED TO THIS AGREEMENT.
17. Assignment.
Customer may not transfer any rights or delegate any obligations under this Agreement without Service Provider’s prior written consent. All purported assignment or delegation in violation of this Section 17 shall be void and of no legal effect. This Agreement shall be binding on an inure to the benefit of the Parties hereto, their successors, and permitted assigns.
18. No Third-Party Beneficiaries
This Agreement is intended for the benefit of the Parties hereto and their respective successors and permitted assigns and are not for the benefit of, nor may any provision hereof be enforced by, any other party, except as otherwise set forth in this Agreement.
19. Severability
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
20. Entire Agreement; Counterparts
This Agreement contains the entire agreement between the Parties with respect to the subject matter thereof and supersedes and replaces any and all prior or contemporaneous discussions, negotiations, understandings, and agreements, written and oral, with respect to such subject matter. No alteration, amendment, change, or addition to this Agreement shall be binding or of any force or effect unless reduced to writing and signed by both Parties. This Agreement may be executed in any number of counterparts, each of which, when combined, shall constitute one agreement.
